Shipping policy

Here is your updated Shipping Policy with all instances of "The Home Store" changed to "Houseify":

Effective Date: August 5, 2026

Thank you for shopping with Houseify. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information, when available.

  • During periods of high order volume, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • United States: 1–10 business days

  • Canada: 4–15 business days

  • International: 10–20 business days

Note: Please note that these are estimated delivery times and are not guaranteed. Shipping may be delayed due to weather, customs processing, carrier issues, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated. Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive tracking information via email if tracking is available for your shipment.

Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping information at checkout.

  • If an incorrect or incomplete address is provided and the order has not yet shipped, please contact us as soon as possible. Once an order has shipped, we cannot guarantee that address changes can be made.

  • Additional shipping charges may apply if a package must be reshipped due to an incorrect address.

Lost, Delayed, or Stolen Packages

  • After an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

  • If your package is significantly delayed or appears to be lost, please contact us and we will work with the carrier to help resolve the issue.

  • We are not responsible for packages marked as delivered by the carrier but reported as lost or stolen after delivery. We recommend contacting the shipping carrier and your local authorities if this occurs.

Customs & Import Duties

For international orders, customers are responsible for any customs duties, import taxes, or additional fees imposed by their local government.

Multiple Shipments

Some orders may arrive in separate packages depending on product availability or warehouse locations. If this happens, you will receive separate tracking information for each shipment.

Contact Us

If you have any questions about your order or shipping, please contact us at:

  • Email: drumjoe123@gmail.com

We are happy to assist you and will respond as quickly as possible.